FAQLearn more about the Tribal Nova Shop in a few clicks!What is the Tribal Nova Shop? What is the Tribal Nova Shop?The Tribal Nova Shop allows you to buy video games designed for 3 to 17 year olds in complete security. The games offered to younger children are ludo-educational, while the games for older kids are entertaining while representing positive values. For more information about Tribal Nova, visit www.tribalnova.com, and for more information on the Tribal Nova Shop, read the FAQs below or write to us. How does the Tribal Nova Shop work?In the Tribal Nova Shop, all games are offered as a free demo version that requires no obligation on your part. The full version is available for purchase. Once purchased, you can play it as often as you like, same as if you had bought it at the store. Have no fear, our transaction area is completely secured. And because they are web games, your child can play them no matter where they are! How do I buy a game?When you are on the description page for a game (or product information page), click on the “Buy” button. If you already have a Tribal Nova Shop account, login, otherwise you will have to create an account, which is easy to do. Once you have been identified, you will be connected to the secure transaction site where you will be able to process your payment easily and in complete security. Do I need to create an account to buy a game?Yes, you need an account to buy a game from the Tribal Nova Shop. If you do not have an account at the moment of purchase, we will ask you to create one. The process is quick and easy. Create an account now by clicking here and following the instructions. Note that you don’t need to create an account to play the demo versions of games available in the Tribal Nova Shop. Do I have to pay for a Tribal Nova Shop Account?No. Creating a Tribal Nova Shop account is completely free. What do I do if I forget my password?We recommend that you write down your password and keep it in a safe place in case you forget it. If you have trouble rememberingyour password, click on the Forgot Password? link found in the login screen. From there, simply enter your email address and we will send you a new password. Do I have to provide a credit card or other payment information to create an account?We will not ask for any payment information when you create your Tribal Nova Shop account. This information will only be asked when you purchase a game from the Tribal Nova Shop. Why should I create a Tribal Nova Shop account?When you create an account, your client information is automatically saved and you will not have to enter this information each time you buy a game. The buying process is therefore easier and quicker. Being registered also allows you to access your client information (email address, order history, game activation codes) and modify it. You can also cancel your Tribal Nova Shop newsletter subscription easily and quickly. Do I have to pay to play?No, most of our games are available in limited demo versions that allow you to try them out for free! However, the complete versions of our games are available for purchase. Once purchased, you own the game (electronic version) the same as if you would have purchased it in a store. I already played the demo version, how can I get the full version?It’s easy! On the game information page, instead of clicking on the “Try” button, click the one labelled “Buy”. You will then be connected to our secure transaction site to complete your purchase. Which payment methods are accepted by the Tribal Nova Shop?First of all, please note that you must be at least 18 years old to purchase a game from the Tribal Nova Shop. We accept the following payment methods: credit card (Visa, American Express, Mastercard). Are the payments secured?The available payment methods on the Tribal Nova Shop are localised on secure servers (SSL Protocol), allowing us to offer a 100% secure transaction system. Your banking information is not transmitted on the internet at any point without first being encrypted by our payment provider in order to ensure maximum security. As well, neither our supplier nor the Tribal Nova Shop keeps your credit card number once the payment has been completed. How do I play the game that I just bought?Once you have received the activation code for your game, simply follow the instructions on the screen. Go to the game’s website, enter your code, and you’re ready to play! You can play the game from any computer. To do so, simply connect to the game’s site. Please note that the full versions of Totally Spies Academy and Di-Gata Defenders are only available in download play. After purchasing one of these games you will receive a link to download the game in the confirmation email sent to you that will allow you to download the software. Once downloaded, click on the game icon that will appear on your desktop to start the game. Do I need to be connected to the internet to play?Yes. An internet connection is required to play the games available on the Tribal Nova Shop. What are the minimum requirements to play a Tribal Nova game?Each game available on Tribal Nova Shop has different system requirements. To know the minimum requirements for a game, go to the “Minimum Requirements” section available on the game description page. I have a Mac, can I play, too?Yes. The Tribal Nova games are optimised for Mac and PC, except for the full versions of Totally Spies Academy and Di-Gata Defenders. How can I contact technical support?You can contact our technical support via email by completing the contact form. I can’t find the answer to my question, what now?If you can’t find the answer to your question, click here to ask our customer service team directly. For all questions related to purchasing a game, you will receive an answer within 48 hours. Please note that customer service is available via email only. |
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